SimpleHelp is remote desktop software which enables users to connect to any desktop/server . It can be hosted on windows vps plan for as low as $9.99 per month .

Both the user and the client can access it via a web browser to access SimpleHelp web server

Once connected the end user see a disclaimer and waits for the technician to activate there support session via simple help web server , technicians can view customers in a queue . this way the technician can support multiple clients

once connected the tech has ability to use the remote users computer , chat with him , transfer files

it can also be configured to be used in unattended mode whereby the technicians can view all the available clients and do schedules supports.

the software is secure and does not contain any spyware , it earned Tucows rating of 5 cow, it also features 448-bit encryption and support all windows versions , mac os, linux

so go ahead set up your own Desktop support webserver

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*This article is not centered around US economy.

I am 33 and never seen this bad in my whole professional life of almost 14 years. There were plenty of customer with tons of ideas and full of pockets.

Advent of Web 2.0 brought good news for lot of webhosting companies; small or big alike. Most of the organizations wanted to migrate their desktop applications on web and we at webhosting companies were listening to ka-ching, ka-ching every now and then. Our order books and renewals were in place; And somewhere down the line we committed a big mistake. By ignoring small customer; who pays us a dime for our service. We took him for granted, we thought he is no one in our business. Support staff used to make fun of his problems and lot of times he was told to leave company because he was writing lot many tickets for his problems, He was asked to leave because he dared to write bad stuff on a web hosting board, He was ignored and cornered all the time.

BOOM

and it all changed, pockets vanished and big clients ran away, lot of Web 2.0 companies were banking on VC’s backed by smart investment bankers and every where a chaos seeped in.

Order books started dwindling for some, may be for some web hosting companies it is not effecting because their clients are still out of the clutches of government stimulus package.

Arithmetic is very simple clients paying us US$ X per month multiplied by 500 clients, and on the opposite we have a client paying us USD$ 500X, 12 months back I would have give damn to those 500 clients, but now my single 500X client is going to leave me and I don’t have 500 clients paying my US$ X!

Equality in support and service plays a very important role. All customers are equal weather they are paying US$X or USD$ 500X. Customer policy should be made to ensure equal treatment to all the clients, support staff should not look at ledger balance ;before responding to ticket, before choosing words for reply; or before deciding to make a phone call.

All clients are same, they have equal right, its been written in various books millions of times. We didn’t understood it , till time taught us.
Cling on whatever is left. Value all your customers and help all of them growing their business, give them time to pay, give them opportunity to interact with your about their ideas.

Golden rules which I follow and part of my philosophy at ucvhost.com

“HELP THEM MAKE MILLION AND YOU WILL GET BACK MORE EXPONENTIALLY”

“SPREAD YOUR RISK BY TREATING ALL YOUR CUSTOMERS EQUALLY”

“RETAIN GOOD CLIENTS, EVEN IF YOU HAVE TO MAKE LOSS”

All the time we ensured that all our clients get best of support, and assistance. We are still working hard to improve whatever is lacking.

Ady

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One of our concerned esteemed customers called up my office today to tell me about posts written about our website http://www.ucvhost.com. He is a very good client of our and offered his help to post good reviews about us. This started made me thinking

1. Are we this bad to earn wrath of our beloved customers?
2. What we did to fix the problems, if they did exist?
3. Why people think that we are cheap so we might be bad?
And many more questions.

It’s a very tricky situation and might proved to be a controversial blog entry. When a prospective buyer go out for webhosting purchase, he likes to see reviews written by some old customers or existing customers on various websites or Blogs. And this works as “word of mouth” strategy for making a sane purchase decision.
Using these communities of learned people, prospective buyers can quickly make decisions about a website capability to support them or not. However there is a catch,

1. You miss out on dates of posts.
2. You don’t know, if client’s website was shut down because of
nonpayment of renewal fee?
3. Weather the post was made by a jealous competitor?

And some more questions which might question authenticity of posts.
Always look out for email address or affected URL and try to get in touch with the poster. I have been using these websites myself and found them to be a formidable way of communicating your feelings bad or good to likeminded people.

I always try to check few things about posts, if posts are anonymous and contain no reference about dates or email address or effected domains etc. I also check if posts are really old and belonged to Stone Age of web hosting business or so old that the technology it talks about doesn’t even exist.

I don’t claim that 100% posts are untrue and false about ucvhost.com, however at least 80% of them contain fiction rather than solid fact.
Use these posts as a tool to make decision; don’t use them as a yard stick to measure different companies, because doing that you might end up getting skewed results. There are good SEO companies who do “Reputation Management” and ensure that all the bad posts are wiped out from internet.

We could have hired one(”Reputation Management Company”)? Our Marketing Director wanted us to do the same, however I opposed it because:

1. By hiding our follies we will not become perfect company.
2. If we are really bad then whatever we do to improve our so
called “Reputation”, our intelligent customers will definitely come
to know.
3. These posts are constant reminder that we might have
committed mistakes in past and they constantly remind me of
not repeating them.

Customer service is an ongoing effort , webhosting is a 24/7/365 factory, providing impeccable service is tough but not impossible and we all do mistakes under pressure. Customers should post about problems and issues about a particular webhost however at the same time they should also spare some time to give some positive remarks about good job done.

That’s about it for now. I would like to continue on this further in some of my other post in future.

Ady,

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Technical support (also tech support) is a range of services providing assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. In general, technical support services attempt to help the user solve specific problems with a product—rather than providing training, customization, or other support services.
Source : wikipedia.org

We have been taking Technical Support since our childhood starting from our battery operated remote control car to our new cell phone. It seems natural for us to call a helpdesk whenever a technology product has an issue, we never think twice before shouting at customer service agent at the other end.

Before I write further here is a very interesting website I found; this site lists emergency numbers across various countries:
http://www.sccfd.org/travel.html

Providing technical support is indeed an art of its own kind. Tech Support engineer has to ensure that client leaves help desk happy and satisfied with most of the reported issues resolved.
It’s an art for both the parties. Taking optimum support is also an art. How?
1. Words of your ticket might ensure quick resolution of your
problem.
2. Smaller sentences and smaller paragraphs helps tech executive
read through your email easily.
3. Do not try to show your vocabulary by using difficult words.
4. 1 Issue 1 ticket. It makes easier for tech support to resolve the
issue, multiple agents might be required if multiple problems are
mentioned in a ticket hence delay in resolution.
5. While making a call to help desk during emergency maintain your
calm, help desk engineer is not responsible for your worries
hence abusing him will not resolve your problems.
6. Be slow while talking to helpdesk executive over phone. It will be
easier for him to understand the problem and resolution can
come really fast.
7. Do not drag a call un-necessarily, by talking about weather, or
asking nationality of support executive.

Using above tips you can shorten life cycle for your support ticket and can ensure SUPER QUICK response to your tickets.

We at ucvhost.com try to ensure best of support and services and even if tickets of our esteemed customers come loaded with problems; we are still very happy to crack them.

Our webhosting products are affordable and priced low but not at the cost of support. We have a world class help desk with well qualified and experienced engineers.

So keep in mind what I have discussed while you hit ucvhost.com ‘s friendly help desk.

Ady

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If you want to know what a Virtual Private Server (VPS) is, it would be helpful to know the difference between dedicated server and shared server technology.

In case of a shared server technology, several clients are placed on a lone machine and server shares its resources between all these clients. So, if you are a client who uses shared server technology, you will be sharing memory allocations, space on hard drive and CPU usage along with all other clients put by the hosting company on that particular machine. It often happens in these scenarios that a client consumes such an amount of resources that the work of other clients sharing the same machine slows down. Shared server technology does not allow accessibility of the web server to its clients. Rather, the clients can perform their administrative tasks by accessing the control panel. Usually, shared servers won’t cost you a fortune and you can get one at almost $3 a month.

On the other hand, a dedicated server technology gives one full computer to a lone client. As a client, you will be able to get every single resource offered by the system without sharing the same with others. In this case, root access is generally given via SSH (secure shell) so that the client gets full and total charge of controlling the system by means of command line. As compared to shared servers, the cost of dedicated servers is more and you can procure one by paying $100 or more per month.

A Virtual Private Server (VPS) offers some features of both dedicated servers and shared servers. When a client opts for a (VPS), he/she gets a separate operating system and individual resources. Though several clients are placed on a solitary computer system, VPS ensures that they don’t need to share their resources. Instead, VPS offers resources that are separate for every client. VPS hosting companies usually make the resources available on a quota. So, if the quota is of 512Mbs of RAM, each client will get the same with guarantee. However, if a client needs excess resources, the same can be arranged.

Apart from enjoying guaranteed resources, clients on a VPS also get absolute control over the space allotted to them on the system. So, a client will have the power to manage his/her own operating system, applications and files. This makes a VPS an enviable option as clients can set up software of their own and get them configured in accordance to their requirements. As one client is placed on a lone computer in VPS system, the facilities come at a lower price as compared to dedicated servers. However, the cost of VPS hosting varies a lot. So, while you may get one at $15 a month, sometimes you may also come across VPS hosting services that need you to shell out an amount of $100 each month.

UCVHOST has tried to maintain the tradition of affordable and cheap hosting by launching USD 9.99 VPS account. Apart from this all our plans are lowest compared to our competitors and established brands. This is not all you will also get world class support 24/7 for all your problems and concerns regarding VPS hosting.

In a nutshell, if you want to get the flexibility that comes with root access but are averse to paying a huge amount, a Virtual Private Server (VPS) by UCVHOST is your best bet.

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If you search for “30 day money back guarantee” on google.com you might end up with over 5 million results.

Money back feature is provided by a product or a service company to its customers in the event of non-satisfaction from provided service or product.

“30 day money back guarantee” is a very popular phrase in web hosting industry and is suppose to be a tool used by customers to exit out of web hosting company without loosing money.

On the contrary web hosting companies do seldom provide money back feature to its customer. Failure to compliance is normally attributed to problems at customers end. Customer is blamed for not providing sufficient information about problems at the first place or error in code or may be a virus in customer’s network.

UCVHOST follows a no question asked policy while honoring
“30 day money back guarantee”
We think that if our client leaves UCVHOST happily then one day he will come back happily. Our refund rate is lowest in industry and we ensure that we mesmerize our customer with our service and support. Our 24/7 chat support ensures that from the time of signup all customers’ problems are resolved rapidly.

First 72 hours after a sign up are important and we ensure that we give 100% assistance to our customers in setting up their website and email accounts.

Remaining Affordable and Cheap lies in satisfaction of our customers. It also lies in how UCVHOST ensure 100% compliance to “30 day money back guarantee”.

Ady

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Launching of http://ucvhost.in was done without much fan fare last week.

We have been planning ucvhost.in for past 12 months and much awaited success came after lot of hard work and perseverance.

It is still Affordable and Cheap , we are offering Windows Hosting accounts starting at Rs 49.99 / mo , Linux Hosting accounts starts at Rs 41.99 / mo.

Virtual Private Servers are available at price starting from Rs. 499 /mo with choicest of OS like Windows 2003, RHEL 4, Ubuntu CentOS etc.

We will soon have new updates on ucvhost.in in comming months and I am sure our Customers from Indian Sub-continent will relish them.

Ady,

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In earlier days, any successful hosting was driven by the three mantras - build, market and repeat. However, the scenario has changed these days. With providers looking for expanding their returns from Web and application hosting, building new data centers on a regular basis that will provide support to their service offerings will not be a prudent step to take. So, the hosting industry has moved to the use of Virtual Private Server (VPS) that aims to eliminate the huge cost of start-up ventures.

In the vastly expanding world of the Internet, every business – whether big or small, needs a Web presence to chart its own story of success. So, even small businesses are asking hosting service providers to give them dedicated servers where they can place their critical data. In order to provide such service, a hosting company would need to have three servers for each of their new clients

·the first meant for the functional code and the website itself
·the second for the database, and
·the third for security and access (which will include customer profiling, authentication, firewalls etc)

All this hardware will use up rack space even when it’s a large data center. So, it will be difficult to manage hosting revenue and maintenance costs. From the providers’ point of view, investing a lot of money on this entire infrastructure will not be practical from the perspective of their capital investment and real estate - as they have to shell out money to stock up their network equipment in the switching offices of another carrier. The easiest solution to overcome this problem was to maximize the possible revenue on each server. This meant that more than one client should be placed on each box. However, with this system in place, a big question will arise - what about those clients who insist to have a dedicated server? Well, Virtual Private Server (VPS) was the perfect answer.

The new genre of Virtual Private Server (VPS) made new application deployment possible and offered a shared server that was secure, dependable and powerful - for almost one tenth of the cost that a dedicated server would have demanded. You can opt for UCVHOST which offers affordable and cheap hosting at only USD 9.99 for a VPS account.

The advantage of offering a Virtual Private Server (VPS) was that the service providers were able to leverage their capital investment across several customers while the services on offer still seemed to be private. In other word, the clients were using a “virtual private server” where a separate operating system and individual resources were allotted to each of them. Though a solitary computer system supported several clients, no sharing of resources was required in VPS. This is how Virtual Private Server (VPS) emerged on the scenario and has (since then) become a preferred choice of many users. You can use UCVHOST to experience the difference on your own.

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There are 2 rooms, one with 3 light bulbs (that never burn out) mounted on the wall, one with 3 switches (that never wear out). Your goal: to figure out which switch goes to which light bulb.

These 2 rooms are separate and once inside one, you cannot not see inside the other. The room with the 3 switches has 1 switch connected to 1 light bulb in the other room. There are no tricks to the wiring, each individual switch goes to exactly 1 light bulb, and vice versa. You are allowed to go into the room with the 3 light bulbs as often and for as long as you like, but you cannot damage anything (to look at the wiring, for instance). Once you do go into the room with the 3 switches, you can flip the switches on and off as often and for as long as you like (again, barring any damaging activity), but as soon as you leave that room, you cannot return. You can then go back to the other room, but then you have to give your answer at that point.

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Here is how you can upgrade your version php 5.1x on your plesk install to php 5.2x

wget -q -O - http://www.ucvhost.com/installers/atomic.sh |sh
yum update php
yum install php-soap
yum install php-json
/usr/local/psa/admin/sbin/websrvmng -a
service psa stopall
service psa start

– vishwa at work enjoy !!!

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Trading foreign exchange is exciting and potentially very profitable, but there are also significant risk factors. It is crucially important that you fully understand the implications of margin trading and the particular pitfalls and opportunities that foreign exchange trading offers.

Imagine you have taken position for EUR/USD and suddenly you internet connectivity went bad, and market started moving against your prediction and on the top of it you forgot to put STOP LOSS or TAKE PROFIT. There could be more bad scenarios on technological front while doing FOREX Trading.

UCVHOST comes handy when you are looking for remotely hosted and managed FOREX Meta Trader 4 terminals.

How?

We will provide you with a remotely hosted computer or FOREX VPS (Virtual Private Server) which will be managed by trained and friendly UCVHOST technical staff. We call this computer Hosted FOREX VPS.

UCVHOST Hosted FOREX VPS will be having following advantages:
• You don’t have to leave your computer running 24/7.
• You don’t have to rely on your internet or power connection.
• You can run as many platforms and Trading Accounts parallel as
you want.
• You can access any trading platform from any computer
anywhere in the world.

Now we come to price!

For our starter FOREX VPS you only need to spend $ 9.99 /month with choice of Operating System. Weather you wish to run Windows FOREX VPS or Linux FOREX VPS you will be only spending $ 9.99/ month at UCVHOST.

Our VPS runs with any FOREX broker, we ensure that FOREX VPS are not restarted during crucial trade times.

In case we need to do any critical maintenance we always notify our FOREX VPS Hosting clients so that they can either close their positions or update S/L or T/P.

In the game of pips we understand how important is up time and how important is your money. Upon sign-up our technical staff at UCVHOST will ensure all help in making your FOREX VPS up and running ASAP ,be it Windows platform or Linux Platform.

As a special offer we are offering a Discount of 10% on all FOREX VPS purchases till 31st Oct 2009.

Chat with our friendly support now to choose for FOREX VPS Hosting only at UCVHOST.

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Given the fact that more and more people do business online these days, it has become imperative for businesses - both large and small, to ensure adequate presence on the World Wide Web. Small businesses have also joined their larger counterparts in vying for presence on the Internet. However, there are certain aspects that must be ascertained before choosing a web hosting service for your small business.
The first aspect that you should consider is the actual requirement of your business regarding the type of web hosting that would best suit your business, whether you need shared or dedicated servers, and other similar aspects. Secondly, it is important to ensure that the web hosting service provider is reliable and guarantees continuous uptime of your website. Thirdly, it is important to make sure that you can get access to support 24×7 as this is very important in the long term management and maintenance of your website.
Reputation of the service provider and whether they give you money back guarantee is another feature that will help you choose the best web hosting service for your business. Ucvhost provides a wide range of options for hosting websites for small businesses that are feature packed and guaranteed to give you value for money. Customer support and money back guarantee (if not satisfied) are some additional features that make this web hosting service provider more attractive than the others.

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Windows web hosting come with a lot of advantages. Windows hosting is an outstanding choice if you need to build your website on visual basic or .net. Your life will become a lot easier if you have a Windows Hosting platform in case you need to deal with Microsoft Front Page. Beginners who know the Windows operating system can speed up their learning process by having a Windows based server. Windows is superior to other systems when you work with .ASP or need to have a dynamic website that’s database driven. However, the price tag of Windows web hosting can act as a deterrent for many users. It is here that Windows web hosting at budget price from ucvhost can come handy.

Depending on your requirement, you can choose from the four plans on offer namely Web Startup ($1/month), Web Starter ($2.5/month), Web Junior ($3.5/month), and Web Small Business ($4.5/month). Though the prices are pretty affordable, you need not doubt the level of service as ucvhost ensures not to compromise on quality and offers the best value for every dollar spent.

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Windows web hosting can give you a lot of advantages but the real deterrent is the steep price tag that most of the Windows web space offers come with. If you too are bogged down by budgetary constraints and are looking for budget Windows web space, offers from ucvhost can be your best bet.

Ucvhost offers four plans to suits businesses of any level. So, if you are a start-up, you can opt for the Web Startup ($1/month) or Web Starter ($2.5/month) plan, while the companies already in business may take a pick from Web Junior ($3.5/month) and Web Small Business ($4.5/month) plans. The windows hosting plans of ucvhost are affordable and will cater to your need of budget Windows web space.

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Linux web hosting is a cheaper as well as more stable and secure option for hosting websites. Most businesses operating on limited budgets prefer opting for Linux web hosting and are benefitted by the various features available in the same.
Ucvhost is a web hosting service provider that offers affordable linux web hosting service to its customers. The company believes in providing total value for money and offers unlimited bandwidth and unlimited email facility along with nearly 1GB storage space and 1000MB email storage space for a really low price. Websites are hosted on multi core processor servers with RAID 10 drives and the company also provides Plesk 8.X control panel for easy maneuverability. Anti spam software along with database management applications mark the features of this affordable linux web hosting package.
SSI support along with Python and CGI or Perl support is also provided in the starter package of the Linux web hosting package offered by ucvhost, thereby making it really user friendly and easily manageable.

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Linux web hosting is a cheaper as well as more stable and secure option for hosting websites. Most businesses operating on limited budgets prefer opting for Linux web hosting and are benefitted by the various features available in the same.
Ucvhost is a web hosting service provider that offers affordable linux web hosting service to its customers. The company believes in providing total value for money and offers unlimited bandwidth and unlimited email facility along with nearly 1GB storage space and 1000MB email storage space for a really low price. Websites are hosted on multi core processor servers with RAID 10 drives and the company also provides Plesk 8.X control panel for easy maneuverability. Anti spam software along with database management applications mark the features of this affordable linux web hosting package.
SSI support along with Python and CGI or Perl support is also provided in the starter package of the Linux web hosting package offered by ucvhost, thereby making it really user friendly and easily manageable.

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Shared hosting, though preferable in the initial stages of hosting your website, can cause problems later in terms of speed and accessibility. Therefore, it is always better to go in for more powerful website hosting. For those with unlimited budgets, the easiest option is dedicated hosting, where they have a server totally dedicated to their website. However, for those operating on limited budgets and yet wanting to have the security and stability of dedicated hosting, VPS hosting or Virtual Private Server hosting is a good option.
Under VPS hosting, the server is divided into multiple virtual servers and houses each customer onto an individual virtual server, thereby giving the customer the impression of having a dedicated server for his or her website. This gives better accessibility, speed and better maintenance to your website. Moreover, with the advancement in technology, Windows VPS hosting uses servers on Hyper-V, which enhances the performance and ensures much improved hosting experience. Additionally, windows VPS hosting is extremely user-friendly and easily accessible, even by a novice in the field of hosting.
Ucvhost offers various budget windows VPS hosting packages that come loaded with all features and start from as low as $9 a month. So, get you own VPS hosting package today!

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Web hosting has become big business today with many companies offering affordable web hosting plans to customers, thereby creating a deluge of offers in the market and confusing the customer. Under these circumstances, ensuring the following factors will help you choose the best and yet affordable website hosting plan for your business.
Prior to actually choosing a website hosting plan, it is important to spell out your needs and requirements, in terms of the kind of website you want to host and the relevant applications you would require to create, host and manage your website. Secondly, you should assess your abilities to actually design and create a website on your own. If you cannot do it on your own or do not have the relevant abilities, it is best to choose a website hosting service that offers you templates to choose from, through its website builder interface.
Availability of multiple domain registration within a single hosting plan makes it definitely affordable. So, you should ensure the number of domains that you will actually get on opting for a particular plan.
Technical support and billing procedures are the last two factors to be considered while availing affordable website hosting plans. It is important that your service provider gives you complete support and is very open as to the charges you have to pay. Ucvhost is one web hosting service company that offers different packages at really affordable rates. All packages are filled with relevant features and come with complete support 24×7 and with no hidden costs.

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In this world where websites are common, being the main source of information and support, web hosting services have become very important. A good website can be successful if hosted properly by a hosting service that is reliable and professional. Fully managed web hosting services are those where a third party actually looks after all aspects of designing, creating, hosting as well as maintaining your website in such a way that maximum traffic is attracted towards your website.
You could choose from shared or dedicated web hosting services, depending on your requirement and budget. Shared hosting - as the name suggests, means that you will actually share the server with other websites, which in turn means sharing disk space, IP address, CPU usage, as well as the load of traffic generated towards all sites. Dedicated hosting, on the other hand, means that you will have a server totally dedicated towards the creation and maintenance of your website alone. This type of managed web hosting is definitely more expensive than shared web hosting but is more secure. So, if your budget permits, it is advisable to opt for such dedicated, fully managed web hosting services to host and manage your website.
Having a team of experts to completely manage the running of your website is definitely more advantageous as this would ensure that all problems are solved immediately and the downtime of your website is considerably reduced. Moreover, most web hosting service providers ensure complete protection against spam, virus as well as providing unlimited email accounts and mailboxes. Service providers like ucvhost offer different packages to customers, thereby enabling them to choose the best suited one for their requirements so that your website is continuously running and is able to generate more traffic.

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